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Listed below are frequently asked questions about merchant accounts and payment processing. If your question is not answered below, please call us at 702-425-4545.
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The discount rate is basically a percentage that is taken form the charge that is being processed. For example, if the discount rate is 2.35% and you have an order for $100, the discount rate being deducted would be $2.35.

To manually process credit cards you do not need to do any integration. You just utilize the virtual terminal. If you are taking orders from your website, you add the HTML tags to your website and your customers will be able to make purchases 24 hours a day, 7 days a week.

Once you receive the credit card machine you will receive a quick reference guide that will show you how to set up and operate the terminal. We will also follow up when the machine is delivered to make sure you are able to set everything up properly.

You can call our office 24 hours a day, 7 days a week, and we will help you with the problem. Our goal is to have the best customer service in the merchant processing industry.

Face-to-face transactions where the credit card is swiped is considered the least risky by banks. Since this is the case, rates can be lower for those as the instances of fraud and chargebacks are a lot less.

A chargeback is when a transaction is reversed. In other words, rather than adding money to your account, it is deducted. Chargebacks can occur for a wide variety of reasons, such as double-charging, credit card expiration, bank error, or customer disputes.

No. You will receive HTML scripts that you can use to pass on your customer’s credit card information to our online payment gateway. However, some merchants with a large number of SKU’s may find it easier to use a shopping cart. If you only need a virtual terminal to accept credit cards manually, you will not need a shopping cart.

We have a wide range of solutions for any all types of businesses. Swipe terminals for retail merchants, real-time processing for internet businesses, PC software for mail order/phone order and internet businesses, touch-tone processing for low volume, seasonal and mobile merchants, and virtual terminals for internet, mail and phone order businesses. Our sales staff will be able to work with you on your individual solution.

The typical time period is 2 to 3 business days.

Yes. BlueSky has one of the highest approval rates in the merchant processing industry, even for people with bad credit or no credit. Your processing rate may be a little higher, but that would be the case with any processing company because of the credit risk.

Yes. One of our specialties is working with setting up a startup business with merchant accounts to accept credit cards.

You can contact BlueSky Merchant Services, LLC, by calling our office at 702-425-4545 or by filling out the information card on our website and we will get ahold of you.

Yes. For internet, retail, and phone based businesses, we have a 3 year contract and then it turns into a month to month contract.